Step 1: Click the Start or Windows + Q key in Windows 8. Step 4: Note the current driver version listed in the Driver section. Step 5: Browse to the driver manufacturer’s website to download the latest version of driver. The current driver version is listed in the Driver section. Step 4: Note the video card’s name and manufacturer listed in the Device section. Step 2: Type DxDiag in the Run box and click on the OK button to open the DirectX Diagnostic Tool.

Step 1: Press the Windows + R key to open the Run box. Apply steps below to check and update your drivers. Update the drivers and operating system to resolve any compatibility issues. Antivirus: Avast Antivirus, Avira Antivirus, and Bitdefender.If you are not comfortable to configure or uninstall the security software, you may like to contact the security software’s technical support to help you configure their product to not interfere with future game installation and patching.īelow is the list of game-friendly security programs: Refer to ESET KB146 Uninstallers (removal tools) for common Windows antivirus software article for a comprehensive list of common security program and antivirus uninstallation tools. Updating or temporarily uninstalling the security software can help to resolve these issues.

Issue with how the old Windows user account is configured.Īntivirus and firewall application software may prevent Blizzard software from running, installing, or patching correctly.Damaged or missing Windows system files.Antivirus or firewall software could be causing BLZBNTBNA0000000C error if the software is out-of-date or configured to mistakenly identify the desktop app’s processes as a security threat.desktop app files on system have become corrupted.Solution 7: Download certificate for Linux Firefox Solution 6: Manually reinstall digicert SSL certificates Solution 5: Reinstall Blizzard desktop client app Solution 4: Create new administrator account Solution 3: Enable Secondary Logon service Solution 2: Update driver and operating system Solution 1: Update or temporary uninstall security software Follow the steps in this support article to fix this issue.įollow the below solution steps to resolve Agent error BLZBNTBNA0000000C while loading game information. We couldn’t verify the digital signature of your Agent. Gamer reported BLZBNTBNA0000000C error prompt when installing Blizzard desktop client application, because unable to recognize digital certificates.Īn error occurred while loading game information:

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